Terms & Conditions

At Grafica Creative Studio, we strive to provide high-quality letterpress printing services to our customers. However, we understand that there may be instances where you need to return or exchange a product. This Return Policy outlines our guidelines and procedures for returning letterpress printed items.

Eligibility for Returns

1.1 Customized Orders: Due to the personalized nature of letterpress printing, customized orders are generally not eligible for returns or exchanges. We encourage you to carefully review and approve all proofs before placing your order to ensure accuracy.

1.2 Non-Customized Orders: Non-customized letterpress printed items may be eligible for returns or exchanges, subject to the conditions outlined below.

Return Conditions

2.1 Quality Issues: If you receive a letterpress printed item with quality defects, such as printing errors, smudging, or damaged goods, please contact us within 07 days of receiving your order. We may request photographic evidence of the issue to assess the problem. If the defect is confirmed, we will work with you to resolve the issue by offering a replacement or refund.

Return Procedure

3.1 Contact Customer Service: To initiate a return, please contact our customer service team by email at hello@graficastudio.com.au. Provide your order details, the reason for the return, and any supporting evidence (if applicable). Our team will guide you through the return process.

3.2 Return Shipping: Pack the item securely and ship it back to us using a trackable shipping method. You are responsible for the return shipping costs and ensuring that the item reaches us in its original condition.

Refunds and Exchanges

4.1 Refunds: Once we receive and inspect the returned item, we will notify you of the status of your refund. If the return meets the eligibility criteria, a refund will be issued to your original payment method within 07 days. Please note that the original shipping charges are non-refundable.

Customer Satisfaction

Your satisfaction is important to us. If you have any concerns or questions regarding our letterpress printing return policy, please reach out to our customer service team. We are committed to resolving any issues and ensuring your experience with Grafica Creative Studio is positive.

Note: This return policy is subject to change without prior notice. Please refer to our website or contact customer service for the most up-to-date return policy information.